Shipping policy
Shipping Policy
Each Mesay order is carefully prepared and dispatched with the same mindfulness that defines our formulations. We believe in slow beauty, delivered with quiet efficiency.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays). During periods of high demand, processing times may extend slightly, though we remain devoted to ensuring your parcel reaches you promptly and in pristine condition.
Once your order has shipped, you will receive a confirmation email with tracking details.
Domestic Shipping – New Zealand Only
We currently ship exclusively within New Zealand.
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Flat Rate Shipping: NZD $6.99 (Pass the Parcel)
Delivery typically occurs within 2–5 business days. Rural deliveries may require additional time.
Delivery Responsibility
Once your parcel has been handed over to the courier, it is in their care. Mesay is not liable for delays, loss, or damage during transit, though we are always here to support you in resolving any issues that may arise. Please contact us at info@mesay.nz if assistance is needed.
Address Accuracy
Please ensure your shipping details are correct at the time of purchase. Orders returned due to incorrect or incomplete addresses may incur a redelivery fee.
Sustainable Packaging
Your order will arrive beautifully and consciously wrapped, using recyclable and compostable materials wherever possible.
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Should you have further questions or require special arrangements, we invite you to contact us at info@mesay.nz
Always.
Mesay